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Privacy Policy

Last Updated: January 2025

At GlycoMute ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

1. Information We Collect

Personal Information

When you place an order or interact with our website, we may collect:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Order history and preferences
  • Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on site
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Send promotional communications (with your consent)
  • Improve our website and products
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Service Providers: Third parties who assist with payment processing, shipping, email delivery, and website hosting
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Deliver relevant advertising
  • Analyze website performance

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • 256-bit SSL encryption for data transmission
  • Secure payment processing through trusted providers
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Lodge a complaint with a supervisory authority

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes.

8. Children's Privacy

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

GlycoMute Customer Support
Email: support@glycomute.com
Address: United States